ORDERS & PAYMENTS
How do I track my order?
Once shipped, you’ll receive a tracking number via email. Check your order status in Your Account.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Apple Pay.
Can I modify my order after placing it?
Changes are only possible if your order hasn’t been processed. Contact us immediately for assistance.
SHIPPING
How long does shipping take?
- U.S. orders: 3–7 business days (standard) or 2–3 days (expedited).
- International: 7–14 business days (varies by destination).
Do you ship internationally?
Yes! Shipping costs and delivery times are calculated at checkout.
What if my package is lost/damaged?
Contact us within 48 hours with your order number and details.
RETURNS & EXCHANGES
What’s your return policy?
Unused items in original packaging may be returned within 14 days. Final sale items are non-returnable.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.
Can I exchange an item?
We offer store credit for returns. Place a new order for the desired item.
PRODUCTS
Where are your products made?
Our collections feature artisan-crafted pieces from global makers, with an emphasis on sustainable materials.
How do I care for furniture/textiles?
Care instructions are included with each product. For specifics, visit our Care Guide.
Do you offer custom orders?
Select items may be customized. Contact us for details.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password” on the login page.
Can I merge multiple accounts?
For security, accounts cannot be merged. Use your preferred email for future orders.